We thank you for trying our products and desire for every customer to be totally happy with them. If for any reason you are not completely satisfied with our products, please first call our Customer Service people (USA based) at 888.601.2228 extension 1.
We are happy to discuss any issues with you live, answering questions, or helping with product use, to achieve the very best experience of our products.
If you are displeased with any Mantra Mask product we provide a 30-day money-back guarantee (from ship date) on all products purchased directly from Mantra Mask. This means, if for any reason, you are not completely satisfied, you can return the products back to us for a full refund of the purchase price, even if used up (less shipping and handling).
How to Return Your Product:
- Call Customer Service toll free at (888-601-2228 ext 1), tell them you have a return. A Return Merchandise Authorization number (RMA#) will be provided You will need an RMA# in order to process returns and issue credit. Returned merchandise received without an RMA# will not be automatically refunded.
- Write the RMA# clearly on the outside of your return package.
- Please use the original packaging, if possible. Please pack with protective material and secure well with tape to minimize any damage to the product. Mantra Mask is not responsible for return postage, the cost of insurance, or lost or undelivered items.
- Send the package to the following address:
26895 Aliso Creek Rd.
Suite B #891
Aliso Viejo, CA 92656
Your return address should be in the top left corner.
- Please allow 14 business days for Mantra Mask to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a group purchase, we will credit or refund the portion of the purchase price that is only for the product you are returning. The original shipping and handling charges, if any, will not be refunded.
- If you purchased Mantra Mask products at a retail store, medical office, spa or salon, please first contact that store directly and comply with their return policy.